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Exchange Policy

Customers have the opportunity to exchange products received from the Baguio Bounty rider if they notice that the product is defective or rotten. The following conditions apply:

• The customer has a maximum of 30 minutes from the time of delivery to request an exchange.
• To initiate an exchange, the customer must inform the rider immediately upon noticing the issue.
• The rider will inspect the product to determine if it is indeed defective or rotten.
• If the rider confirms the issue, the customer can proceed to request an exchange through the system/website.
• Exchanges are subject to the rider's approval before the customer can formally request an exchange.
• After 30 minutes, exchange requests will not be accepted due to the perishable nature of the products.
• The exchange will typically be processed the next day.
• The exchanged products can be of the same price or specification as the defective/rotten products.
• If the exchanged product has a higher price, the customer must pay the remaining balance, similar to the process of returning products.